FAQ

Covid-19/Coronavirus Wedding FAQ

We understand that you may be experiencing a lot of additional stress due to the Covid-19/Coronavirus and worry about how this may impact on your wedding.

We wanted to let you know what options are available if your wedding has to be or postponed or plans change at short notice.

Here is some more information which should hopefully answer any questions you may have at this moment.

WHAT IF WE NEED TO RESCHEDULE OUR WEDDING DUE TO GOVERNMENT RESTRICTIONS?

Rest assured that you won’t lose your deposit as we are happy to explore the option of moving your booking to a later date, subject to our availability. Unfortunately deposits aren’t refundable but should be covered under your wedding insurance.

Couples that have paid in full for their wedding would be offered credit and the option to reschedule without penalty for a future date. Get in touch with your venue and us as soon as possible to explore their availability.

WHAT IF SOME ELDERLY OR CLOSE FAMILY MEMBERS AREN’T ABLE TO ATTEND THE WEDDING?

The most recent updates are suggesting that those over 70 years are to be requested to self-isolate. This is not a problem; we can amend your guest numbers – see below on reducing guest numbers.

WHAT IF WE REDUCE OUR GUEST NUMBERS, CHANGE VENUE OR SCHEDULE FOR THE DAY?

We will adapt with you. Your guest numbers will be amended and any refunds due will be arranged.

Please keep us updated with any developments or changes to your venue or schedule and we will adapt our approach to covering your wedding to suit your needs.

WHAT IF WE NEED TO CHANGE WEDDING VENUE?

We will do our best to make sure that we can come to your new venue within specific geographical restrains. They may be an additional travel charge if the new venue is in a different town or significantly further away from the original despite the difficulties; we will try an accommodate your changes as much as we possibly can.

WHAT ARE YOU DOING TO ENSURE YOU CAN STILL PROVIDE COVERAGE FOR OUR WEDDING?

We are taking measures in our workplace, home environments and how we handle our stock to minimise the spread of the virus.

We are talking to wedding venues to understand what measures they are putting in place and what we can do to co-operate with this.

We are also working to stay in touch with our colleagues and other wedding professionals that are able to provide backup in the event that we are affected personally by the virus.

We appreciate that we’re in unprecedented times, but we be assured we will do all we can to work with you to find a satisfactory solution.

STAY IN CONTACT

If you have any concerns or questions, please feel free to contact me at anytime to discuss any queries you may have or possible changes to your wedding plans. We are here to help

Your questions answered

HOW DO I CONTACT SASHES & COVERS?

You may contact us by Phone, email or chat with us seven days a week. We do not have a shop room just yet, but we will be working on getting our new space in the new year

WHAT AREAS DO YOU COVER?

We mainly cover the West Yorkshire, North Yorkshire and South Yorkshire areas. We have even done special weddings in Manchester, London, Norwich and Wales! We will consider travelling to any location if travel and accommodation costs are covered.

HOW LONG HAVE YOU BEEN DOING THIS?

Sashes & Covers was formed by two close friends, Kate & Roselyn in 2008 from their love for clean linens and events. We were so critically about linens we saw at events even on TV and we decided to be the solution. Sadly, Roselyn became an angel in 2012 and I (Kate) has kept the dream and vision going in memory of her dear friend, Rose and still for the love of clean and beautiful linens. We have grown in experience and in our variety of services we provide to our brides since 2008 and the journey has been great.

DO YOU WORK ALONE?

No, I don’t work alone; I’ve got great team support from Lammie, John and Anna who are the best teammates and now family that I could ever ask for. Lammie is my assistant stylist on the event day, John is in charge of our operations & logistics and Anna is my linen queen, she ensures are linens are washed after every use; ironed and packed for the next use.

ARE YOU INSURED?

Yes, we have a public liability Insurance up to £5m. All our mains-powered equipment eg steam irons are annually PAT tested.

HOW DO I PLACE AN ORDER?

Ordering from Sashes & Covers is simple. You may order online through our contact page, by chat or email at anytime

DO YOU PROVIDE SET UP AND/OR TEAR DOWN (AKA PRODUCTION, INSTALLATION, NIGHT PICK UP) SERVICES?

We regularly provide production services and love doing this because we get the opportunity to make it just the way you dreamed it. We are experienced decor specialists who install table linen and add special finishing touches to your table linen installation. Our team can also pack and pick up items at the end of the event, taking care of the return for you. Fees for our production services will be provided prior to the event. Production service fees are subject to revision if the final function specifications are changed. Contact our team for price quotes and additional information.

WHAT IF I NEED TO CHANGE MY ORDER?

Not a problem! Changes, reductions, or cancellations must be made before the deadline date and the time on list on your invoice. Additions to an order may be made at any time, additional charges may apply if expedited shipping is required.

WHAT IS YOUR CANCELLATION POLICY?

Cancellations may be made before the deadline date listed on your Invoice/Contract

IS THERE A MINIMUM ORDER?

We do not have minimums for Linen orders. Charges orders under 25 plates require a ground shipping fee of £30.

WHAT ARE YOUR SHIPPING COSTS?

Shipping cost vary by shipping location. Weight and type of service. We normally ship via ground service with APC. We can use expedited service or alternative carriers if necessary, to meet the required receipt date. This does not apply if we are professional setting your linens or tables for you.

WHEN CAN I EXPECT TO RECEIVE MY ORDER?

We will normally set-up for your event on the day or the event or as otherwise agreed. If your order was sent by post; your order will arrive on or before the receipt date listed on your contract. We aim to have orders delivered two business days prior to your event. order which require expedited shipping may have a different timeline

HOW WILL MY ORDER BE DELIVERED TO ME?

Most order will arrive via APC courier service and /or Sashes & Covers owned Van. Please make sure the shipping location on your contract can accept deliveries.

HOW DOES THE RETURN PROCESS WORK?

We will schedule a pickup of our products the business day following your event. There are return instructions included with each order to help you with this process. Provided with your rental order are the return duffel bags and boxes with pre-paid return labels. Make sure to have the linen counted, packaged, and sent back using the enclosed prepaid APC return label on the first business day following your event.

HOW DO I PACK MY ORDER FOR RETURN?

Linen is simply placed in the return duffel bags sent with your order. Just be sure it is free of food, floral, or miscellaneous debris. Chargers must be rinsed and repackaged in the original shipping method to prevent breakage.

HOW DO I HANDLE DAMP OR WET LINENS AFTER AN EVENT?

Please return them to Sashes & Covers immediately. Make sure linen is returned free of any food, floral or other miscellaneous debris.

WHAT DO I DO IF I HAVE LOST MY APC RETURN LABEL OR THE RETURN DUFFEL BAGS?

If for any reason you use a return label other than the one that we provided, or have lost our duffel bag, you must call contact on the number on your invoice/contract and ship-to-address will be provided to you

WHAT HAPPENS IF MY ORDER IS NOT RETURNED ON TIME?

You may be subject to a late return charge. If there are any delays in returning orders, please contact us as soon as possible.

WHAT HAPPENS IF SOMETHING HAS BEEN LOST OR DAMAGED?

Upon return, all products are counted and inspected by Sashes & Covers. You will be charged the replacement cost of all missing items or damaged items. You will not be charged for stains that occur under normal usage. However, you will be charged if stains occur from improper usage such as using linen to mop floors or having candle wax on linens. To help avoid damage, before packing tablecloths for return, make sure to remove any food, floral or other miscellaneous debris and rinse all charger plates. Also, do not keep candle on our products directly.

DO YOU OFFER DISCOUNTS FOR MID-WEEK WEDDINGS?

No, we do not offer discounts for mid-week weddings

HOW MUCH NOTICE DO WE NEED TO GIVE YOU BEFORE BOOKING?

Typically, couples book us between 12-24 months prior to their wedding day. We have been booked with as little as 1 months’ notice however this is quite rare and our workload during the summer months can mean that we’re not always available at short notice. Also, if you require bespoke and/or coloured linens, we need to book well in advance so we can get you the linens that you need.

DO YOU OFFER CONSULTATIONS?

Yes, we love to meet our brides to discuss their plans for the day. We normally meet our brides at their chosen venue were possible.

I’M INTERESTED IN BOOKING YOU, WHAT SHOULD I DO NEXT?

Simply complete our enquiry form with the basic information requested. We aim to respond to all enquiries within 24hrs with prices and further information. A deposit of just 20% of the total cost is required to confirm your booking

CAN I GET A FABRIC SAMPLE?

Yes were we have a fabric in stock we will send this to you for free. Full-sized sample linen may be ordered at the usual rental rates.